Cancellation & Refund Policy

Effective Date: 02.06.2026

At Pico Duarte Ecolodge, we understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines the conditions related to cancellations, refunds, rescheduling, and modifications for accommodations, experiences, and excursions booked through our website or directly with our team.

By making a reservation, you agree to the following policy.

1. Accommodation Cancellations

Standard Cancellations

Guests may request cancellation of accommodation bookings by contacting us directly through email, phone, or WhatsApp.

Refund eligibility may depend on:

  • The cancellation date

  • Reservation type

  • Seasonal demand

  • Special promotions or discounted rates

Unless otherwise specified during booking:

  • Cancellations made sufficiently in advance may qualify for partial or full refunds

  • Late cancellations may be subject to partial charges or non-refundable fees

  • No-shows may result in the full reservation amount being charged or retained

2. Experience & Excursion Cancellations

Experiences and excursions often require preparation, scheduling, transportation, staffing, and minimum participant coordination.

Because of this:

  • Last-minute cancellations may not be refundable

  • Some experiences may require advance commitment

  • Shared tours depend on participant availability and coordination

Refund eligibility may vary depending on the specific activity booked.

3. Shared Experiences and Minimum Participation

Certain experiences offered by Pico Duarte Ecolodge operate using a shared-tour system with minimum participant requirements.

Please note:

  • Shared experiences may be canceled, modified, or rescheduled if the required minimum number of participants is not reached

  • Shared pricing and discounts are only available once participation requirements are met

  • Availability and pricing may change as additional participants join or cancel

If a shared experience cannot proceed due to insufficient participation, guests may be offered:

  • A rescheduled date

  • An alternative experience

  • A private experience at adjusted pricing

  • A partial or full refund, depending on circumstances

4. Weather and Safety-Related Cancellations

Guest safety is extremely important to us.

Certain outdoor activities and excursions may be affected by:

  • Severe weather conditions

  • Unsafe terrain conditions

  • Transportation issues

  • Natural events

  • Government advisories or restrictions

In such cases, Pico Duarte Ecolodge reserves the right to cancel, postpone, or modify activities for safety reasons.

When possible, guests may be offered:

  • Rescheduling options

  • Alternative experiences

  • Credit toward future bookings

  • Partial or full refunds

Refund decisions may vary depending on costs already incurred and the nature of the activity.

5. Non-Refundable Situations

Refunds may not be provided in situations including, but not limited to:

  • Failure to attend a booked activity or reservation

  • Arriving late for scheduled departures

  • Voluntary early departure

  • Guest dissatisfaction unrelated to service failure

  • Violations of property or safety rules

  • Incorrect booking information provided by the guest

6. Refund Processing

Approved refunds may be processed through:

  • PayPal

  • Bank transfer

  • Original payment method where applicable

Refund processing times may vary depending on payment provider policies and banking systems.

Any transfer fees, currency conversion fees, or third-party transaction costs may be deducted where applicable.

7. Booking Modifications

We will do our best to accommodate reservation changes whenever possible.

Modification requests may include:

  • Date changes

  • Guest count adjustments

  • Experience substitutions

  • Accommodation upgrades

Changes are subject to availability and may result in pricing adjustments.

8. Force Majeure

Pico Duarte Ecolodge shall not be held responsible for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • Transportation disruptions

  • Government restrictions

  • Public health emergencies

  • Civil disturbances

In such situations, refunds, credits, or rescheduling options may be evaluated on a case-by-case basis.

9. Contact Us

For cancellation requests, booking changes, or refund inquiries, please contact us directly:

Pico Duarte Ecolodge
345R+4G, Manabao 41000
info@picoduarteecolonge.com
+18098231459