Effective Date: 02.06.2026
Welcome to Pico Duarte Ecolodge. Your privacy is important to us, and we are committed to protecting your personal information and being transparent about how we collect, use, and store your data.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or make accommodation or experience bookings through our platform.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Phone number
Booking details
Payment-related information
Messages submitted through contact forms
Information shared through WhatsApp communication
We may also automatically collect certain technical information when you use our website, including:
IP address
Browser type
Device information
Website usage statistics
Cookies and session data
2. How We Use Your Information
We use your information to:
Process accommodation and experience bookings
Send booking confirmations and updates
Respond to inquiries and customer support requests
Improve our website and services
Monitor website traffic and visitor behavior
Prevent spam and abuse
Communicate important information regarding your reservation
We do not sell your personal information to third parties.
3. Payments
Pico Duarte Ecolodge currently accepts payments through:
Payment on arrival
Bank transfers
PayPal
Please note that online payments processed through PayPal are subject to PayPal’s own privacy policies and security practices. We do not store full payment card information on our servers.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, maintain website functionality, and analyze website traffic.
Cookies may be used for:
Shopping cart functionality
Booking processes
Website analytics
Security and spam prevention
Remembering user preferences
Additional information regarding cookies may be provided in our separate Cookie Policy.
5. Analytics and Third-Party Services
We may use third-party services and tools including:
Google Site Kit
Google Analytics
Google Maps embeds
Meta/Facebook Pixel
Google reCAPTCHA
These services may collect technical and usage-related data according to their own privacy policies.
For more information, please refer to:
Google Privacy Policy
Meta Privacy Policy
PayPal Privacy Policy
6. Contact Forms and Communications
When you contact us through our website, email, WhatsApp, or phone, we may store your communication details in order to respond to your request and provide customer support.
Booking confirmations and important reservation updates may be sent automatically via email.
7. International Visitors
Our website is accessible worldwide and may be used by international visitors, including visitors from the European Union. We aim to handle personal information responsibly and in accordance with applicable privacy regulations.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
Fulfill booking and customer service purposes
Comply with legal obligations
Resolve disputes
Enforce our agreements
10. Your Rights
Depending on your location and applicable laws, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your information
Object to certain types of processing
Withdraw consent where applicable
To exercise any privacy-related rights, please contact us using the information below.
11. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality.
Any updates will be published on this page with an updated effective date.
13. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Pico Duarte Ecolodge
345R+4G, Manabao 41000
info@picoduarteecolonge.com
+18098231459